Partners in Stainless Steel Fasteners
My personal goal at Nestinox is to convince (potential) customers that we are more than a supplier, we are your partner in Stainless Steel Fasteners. Our slogan “We fit perfectly!” is based on our 7 principles, which we use to respond to the needs of our partners.
We take surveys and talk as much as possible with our partners to improve processes and find the perfect fit. We also like to invite our partners for a tour through our headquarters. These tours show our partners what we do extra as a supplier of stainless steel fasteners.
Recently we gave a tour to one of our partners. They were pretty impressed about our organization. After the tour we talked about how we can improve our organization. They noticed something very important. Everyone in our warehouse knows their tasks very well, but they don’t know for 100% the task of their colleague. What if someone gets sick? How do the others cover the task of, for example, our quality controller?
The soon as our customer left the building we brainstormed about the feedback. Not a week later we came with a solution. So from now on, when someone needs to cover up someone else, it won’t be a problem.
We believe that a good communication with our customer is very important. That is why we thread our customers as partners. As partner in Stainless Steel Fasteners we like to engage in conversation so we find the “perfect fit”.
Luud van den Broek
Marketing coordinator Nestinox